This one-day course will introduce healthcare providers and staff to quality assurance and customer satisfaction concepts. Topics include defining processes, measuring process effectiveness and patient outcomes, and preventing treatment and record-keeping errors. The role of "quality indicators" is emphasized, and several best practices are presented.
This course reinforces the learning with many familiar examples: setting patient appointments, ordering and reviewing tests, ensuring traceability of lab samples, shelf life of clinical supplies and drugs, patient privacy and JCAHO accreditation.
This session is the perfect launch for any type of organizational change program such as accreditation as a Patient Centered Medical Home, or application for industry-sponsored quality awards.
This one-day course presents the Wagner Chronic Care Model and treats it as the context for a holistic approach to managing a practice's population of chronic patients.
The following topics are treated at length: The role of non-physicians in providing treatment, the importance of evidence-based treatment protocols for chronic illness, using patient registries to manage patient populations, and pro-active care.
Emphasis is placed on tracking quality indicators through performance reports that will guide the treatment team in understanding patient outcomes and driving constant improvement.
This one-day course is specifically for practices that are seeking accreditation as a Patient-Centered Medical Home (PCMH). There are several organizations which will recognize practices as a PCMH, such as the National Committee for Quality Assurance (NCQA) or Blue Cross Blue Shield of Michigan, which administers the largest program in the nation.
The session reviews and interprets the requirements for PCMH, and provides practical tools and advice for meeting those requirements and driving improved patient care and satisfaction. Topics such as patient registries, e-prescribing, extended care provisions and evidence-based treatment protocols are described at length.
This one-day or two-day session introduces the concepts of Lean Thinking and stresses the philosophy behind the a Lean culture. The largest obstacle to overcome is one of attitude and an ingrained office culture. The differences between traditional patient care and Lean approaches are explored and the leadership issues are discussed.
In the two day session, Value Stream Mapping is addressed, and a half-day workshop models the clinic's own service delivery process, and creates both a current-state value stream map and a future-state value stream map. Introduction to Lean Tools for Healthcare is perfect for office managers and Doctors who are ready become Lean!
This five-day project (or less, as appropriate) is intended to teach the fundamental Lean principles and apply each one to a real project within the office or the clinic. This is a more in-depth and practical training than the introductory course and results in a re-engineered process(es) at the end of the week.
Each topic is treated as a lecture and then immediately applied to the project in the office. Topics include Workplace Organization, Standard Work, Seven Wastes, one-piece flow, level loading of patients, and Value Stream Mapping. Participants in the event will be those clinicians and staff directly responsible for the particular process(es) being examined.
This one-day course is customized for the healthcare industry and is designed to teach participants to perform effective problem-solving, based on proven approaches.
Emphasis is placed on seeking root-cause as a data-driven, standardized approach to problem solving. In addition, the Seven Tools of Quality which support each of the steps are introduced.
Templates are provided to assist the team in writing descriptive problem statements, determining root cause, and guiding the implementation of verification of the new process improvements. This training is most effective when coupled with the investigation and solving of a real problem within the organization.